Intelligent Voice

Allocate phone numbers, route calls and setup custom Interactive Voice Responses (IVRs) with our intelligent Voice platform, which handles all your recordings and provides real-time call analytics.

Allow verified customers to connect directly with your business via Click to Call and improve communication. Customers can get in touch with your business – instantly – with a click of a button from within your web page/application. The information your customer is querying can be sent directly to your call operator, avoiding the frustration of dialing phone numbers, waiting to be connected to the relevant person and remembering reference numbers.

We also host the infrastructure (PBX, storage, API etc) so there’s no need to worry about the intricacies of telephony. The Ryvuss voice platform is cloud-based and integrates easily with your system via the REST API.  We can even incorporate custom call flows into your back-end systems for ultimate flexibility.

Some features of our Intelligent Voice product:

PRIVACY PROTECT

  • Number allocation (single number at a time)
  • Call billing management
  • Call cost calculation
  • Transaction management
  • Call records for debugging and customer reporting

CLICK-TO-CALL (INCLUDING LIVE CONNECT)

  • Call co-ordination and call conferencing
  • Call recording
  • Storage of call records

CALL CONNECT

  • Number allocation (single number at a time)
  • Introduction whisper and other whispers
  • Custom introduction whisper per number
  • Voicemail
  • Call recording
  • Call records for debugging
  • Connect code look up (asking for code to identify item)
  • Lead submission
  • Number rotation, including routing future calls to number managing lead (including private numbers)

CALL TRACKER

  • Number allocation (single number at a time)
  • Voicemail
  • Call recording
  • Call records for debugging
  • Lead submission
  • Custom introduction whisper (per number)
  • Management console